Privacy Policy

Last updated: 06 June 2026 · Effective immediately

LudoKhelo ("hum", "hamara", "humara platform") aapki privacy ko seriously leta hai. Yeh Privacy Policy batati hai ki hum aapki personal information kaise collect, use, store aur protect karte hain jab aap ludokhelo.in website ya application use karte ho. Hum India ke Information Technology Act, 2000 aur applicable data protection laws ke tahat kaam karte hain.

1. Information Hum Collect Karte Hain

Hum aapse following tarah ki information collect karte hain:

  • Identity Data: Mobile number, profile name, profile picture (optional), date of birth (18+ verification ke liye).
  • KYC Data: Aadhaar number, PAN card number, bank account details, UPI ID — sirf withdrawal ke liye mandatory. Yeh data encrypted form mein store hota hai aur sirf authorized personnel ke paas access hota hai.
  • Transaction Data: Deposits, withdrawals, battle entry fees, winnings, aur game history.
  • Technical Data: IP address, browser type aur version, device information, operating system, timezone, location (country-level only).
  • Usage Data: Aap kis tarah se humari services use karte ho — pages visited, time spent, click patterns, referral source.

2. Hum Aapka Data Kaise Use Karte Hain

Hum aapka personal data sirf legitimate purposes ke liye use karte hain:

  • Account create karna aur aapko login karne dena
  • KYC verification aur 18+ age confirmation
  • Deposits aur withdrawals process karna (UPI, bank transfer, QR code ke through)
  • Game results track karna, disputes resolve karna, fraud detect karna
  • Customer support provide karna (WhatsApp, email, in-app chat)
  • Legal obligations comply karna (tax records, anti-money-laundering)
  • Service improve karna aur naye features develop karna

Hum aapka data kabhi bechte nahi hain. Hum aapka data marketing emails/triggers sirf tab bhejte hain jab aapne explicitly opt-in kiya ho, aur aap kisi bhi time unsubscribe kar sakte ho.

3. Data Sharing & Third Parties

Hum aapka data sirf limited, necessary cases mein share karte hain:

  • Payment Partners: UPI aggregators aur banks jo humari deposit/withdrawal infrastructure provide karte hain. Yeh partners PCI-DSS compliant hain.
  • KYC Verification Partners: Authorized agencies jo Aadhaar/PAN verification karte hain. Yeh agencies UIDAI se empaneled hain.
  • Cloud Hosting: Hamara data secure Indian data centers mein store hota hai (Hostinger / equivalent).
  • Legal Authorities: Sirf valid court order ya government request pe, applicable law ke tahat.

Hum kabhi bhi aapka data foreign mein transfer nahi karte (except standard cloud infrastructure jo India mein hi host hoti hai).

4. Cookies & Tracking

Hum following cookies use karte hain:

  • Essential cookies: Login session, CSRF token — site ki basic functionality ke liye zaroori.
  • Analytics cookies: Google Analytics 4 (GA4) — anonymous usage statistics.
  • Marketing cookies: Sirf tab jab aapne consent diya ho.

Aap browser settings se non-essential cookies disable kar sakte ho.

5. Data Security

Hum aapka data protect karne ke liye industry-standard security measures use karte hain:

  • SSL/TLS encryption for all data in transit (HTTPS)
  • AES-256 encryption for sensitive KYC data at rest
  • Regular security audits aur penetration testing
  • Two-factor authentication for admin access
  • Access logs aur anomaly detection

6. Data Retention

Hum aapka data sirf utne time tak rakhte hain jab tak legally zaroori hai:

  • Account data: jab tak account active hai + 3 saal after last activity (tax/audit purposes)
  • Transaction data: 8 saal (Indian tax law requirement)
  • KYC data: 5 saal after account closure (PMLA requirement)
  • Marketing data: jab tak aap opt-out na karo

Is period ke baad data securely delete ya anonymize kar diya jaata hai.

7. Aapke Rights

Applicable Indian data protection laws ke tahat aapke following rights hain:

  • Access: Aap apna stored data dekh sakte ho (request email pe).
  • Correction: Galat data ko correct karwa sakte ho.
  • Deletion: Account close karne pe data deletion request daal sakte ho (subject to legal retention).
  • Opt-out: Marketing emails se unsubscribe kar sakte ho.
  • Grievance: Niche diye contact details pe complaint daal sakte ho. Hum 30 din ke andar respond karenge.

8. Children's Privacy

LudoKhelo sirf 18+ users ke liye hai. Hum jaan-bujh kar 18 se kam age ke users se data collect nahi karte. Agar aapko lagta hai ki kisi ne galat se age verify ki hai, toh humein turant inform karein — hum account suspend kar denge aur data delete kar denge.

9. Changes to This Policy

Hum is policy ko time-to-time update kar sakte hain. Significant changes hone pe hum email ya in-app notification ke through inform karenge. Latest version hamesha is page pe available rahegi with "Last updated" date.

10. Contact & Grievance Officer

Privacy-related koi bhi sawal, request, ya complaint ke liye sampark karein:

11. Governing Law

Yeh Privacy Policy India ke laws ke tahat governed hai. Koi bhi dispute Indian courts ke jurisdiction mein resolve hoga.

By using LudoKhelo, aap is Privacy Policy ki shartyon se agree karte ho. Agar aap in sharton se sehmat nahi ho, toh please humari services use na karein.

Humari Services Use Karte Rahein

Aapka trust humari priority hai. Koi bhi privacy concern ho — hum yahan hain.

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