Email us
support@ludokhelo.in — for disputed matches, room code problems, payment questions and account access. We read every message that comes in.
Contact
Talk to a human about your match or account
Support is handled by the same small team that runs the platform. Send the right details up front and most issues are closed on the first reply.
Want it fixed on the first reply? Send your registered mobile number, the battle code, and the payment reference or final-board screenshot. With those we can pull the full log and settle it immediately.
In-app support is faster
Log in and open the Support tab. Messages sent from inside the app arrive with your account and recent matches already attached, which usually saves a round trip.
For a match dispute, send this
Your registered mobile number, the match code, the Ludo room code, and the final-board screenshot. With those four things we can pull the full room log and settle it immediately.
For a payment or account issue, send this
The exact amount, the date and time, and the UPI reference or UTR number. Bank settlement can lag by a few hours, so include the reference even if nothing has appeared on your side yet.
Response times
Account and payment queries are typically answered within a few hours. Disputed matches need both players' submissions reviewed, so allow up to 24 hours for a final decision.
Before you write in, check these
A surprising number of questions answer themselves. If a match is still showing as waiting, nobody has joined it yet and you can cancel it. If a result has not updated, your opponent may still be inside their response window. If a room code is not working, confirm both players are using the exact code shown on the match screen rather than an older one.
What we cannot help with
We cannot reopen a match once the review team has decided it, change a result both players agreed on, or recover an account you no longer have access to the registered mobile number for. We also cannot act on a dispute with no room code or screenshot — without evidence there is nothing to review.
Reporting a player
If someone submits a false result, shares the wrong room code deliberately, or abuses you in any way, tell us with the match code. Repeat offenders lose account privileges. Read the Rules page for the full fair-play standard every match is judged against.
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