Welcome to LudoKhelo. By accessing ya use karke humari website (ludokhelo.in) aur services, aap in Terms & Conditions ("Terms") se bound ho jaate ho. Please inhe dhyan se padho. Agar aap in se sehmat nahi ho, toh humari services use mat karo.
1. Eligibility
LudoKhelo sirf 18 saal ya usse zyada umar ke Indian residents ke liye available hai. Register karte waqt aap confirm karte ho ki:
- Aapki umar 18 saal ya usse zyada hai
- Aap India ke legal resident ho
- Aap apni real identity se register kar rahe ho (kisi aur ki identity use nahi kar rahe)
- Aap pichle 6 mahine mein humari services se self-excluded nahi hue ho
Hum KYC (Know Your Customer) verification karte hain aur agar aap 18+ nahi paaye gaye toh account suspend/delete kar denge.
2. Account Registration & Security
- Har player sirf ek account bana sakta hai. Multiple accounts banwana strictly prohibited hai aur lead kar sakta hai account suspension aur funds forfeiture tak.
- Aap apne account ki security ke liye responsible ho — apna OTP, password, ya device kisi ko share mat karo.
- Apna registered mobile number, email, aur KYC documents up-to-date rakho.
- Hum kisi bhi suspicious activity pe account temporarily suspend kar sakte hain verification tak.
3. KYC (Know Your Customer) Verification
Withdrawal karne ke liye KYC mandatory hai. Aapko following submit karna hoga:
- Identity Proof: Aadhaar Card ya PAN Card (clear photo)
- Address Proof: Aadhaar ya utility bill (in case address different)
- Bank Account: Cancelled cheque ya bank statement (for withdrawal)
- UPI ID: For instant withdrawals
Verification usually 5–30 minutes mein complete hoti hai. Hum kisi bhi document ko reject karne ka right rakhte hain agar wo unclear, expired, ya fraudulent lage.
4. Deposits & Withdrawals
Deposits
- Minimum deposit: ₹50 (ya jaisa setting mein define ho)
- Payment methods: UPI, Bank Transfer, QR Code
- Deposits instantly reflect hote hain wallet mein
- Bonus/promotional deposits par wagering requirements lag sakte hain
Withdrawals
- Minimum withdrawal: ₹100 (ya jaisa setting mein define ho)
- Maximum daily withdrawal: ₹50,000 (ya applicable law ke anusaar)
- Processing time: 5 minutes to 24 hours (usually 5–30 minutes)
- Withdrawals sirf KYC-verified bank account ya UPI pe hi honge
- Withdrawal request cancel karne ka window: 1 ghanta
5. Game Rules & Fair Play
Ludo ek skill-based game hai. Results player ki strategic decisions pe depend karte hain, luck pe nahi. Humara fair play policy strictly enforce hoti hai:
- Sirf Ludo King Classic mode ka room code valid hai online battles ke liye. Koi aur app ya mode (e.g., Ludo King "Popular" mode) use karna allowed nahi hai.
- Match shuru karne se pehle dono players ke beech entry fee, rules, aur room code confirm hona chahiye.
- Match khatam hone ke baad winner screenshot upload karega aur opponent ko verify karna hoga. Disputes case-by-case resolve hote hain.
- Strictly prohibited: Multiple accounts, smurfing, collusion, use of bots, screen sharing tools, third-party software, ya kisi bhi tarah ki cheating.
- Cheating detect hone par: immediate account ban, funds forfeiture, aur legal action.
6. Bonuses & Promotions
- Welcome bonus, referral bonus, aur promotional offers ki alag se terms hain jo offer ke saath announce hoti hain.
- Bonus funds par wagering requirements lag sakti hain (e.g., "3x wagering" matlab bonus ko 3 baar wager karna hoga before withdrawal).
- Bonus abuse (e.g., multiple accounts se claim karna) lead kar sakta hai bonus cancellation aur account suspension tak.
7. Refer & Earn Program
- Aap apna unique referral code share karke cash bonus kama sakte ho.
- Referral bonus tabhi credit hota hai jab aapka referee successfully register karke minimum qualifying deposit karta hai (terms offer ke time announce hote hain).
- Self-referral (apne hi account pe) ya fraudulent referrals disqualify kar diye jaate hain.
8. Responsible Gaming
Hum responsible gaming ko promote karte hain. Yeh ek entertainment platform hai, income source nahi. Aapko chahiye ki:
- Apni financial limits set karein aur unse zyada wager na karein
- Time limits set karein — gambling addictive ho sakti hai
- Emotional state mein (stressed, depressed, angry) wager na karein
- Kabhi bhi paise borrow karke wager na karein
- Self-exclusion: Agar aapko lagta hai ki aapka gaming problematic ho raha hai, toh humein support@ludokhelo.in pe email karein — hum aapka account 6 mahine / 1 saal / permanent ke liye suspend kar denge.
Help chaahiye? Responsible Gaming page pe jaayein ya inn helplines pe call karein: iCall: 9152987821, Vandrevala Foundation: 1860-2662-345.
9. Prohibited Activities
Strictly prohibited (leads to immediate account termination):
- Multiple accounts per person
- Use of bots, automated tools, screen sharing software
- Collusion with other players
- Money laundering ya kisi bhi tarah ki illegal financial activity
- Fake KYC documents submit karna
- Chargeback fraud (deposit karke bank se wapas maangna)
- Platform ko exploit karna (bugs, glitches)
- Abusive behavior towards other players ya support staff
10. Account Suspension & Termination
Hum apne sole discretion mein kisi bhi account ko suspend ya terminate kar sakte hain agar:
- User in Terms ka violation karta hai
- Suspicious ya fraudulent activity detect hoti hai
- User 90 din se zyada inactive hai (with prior notice)
- Legal obligation ke tahat karna zaroori ho
Termination ke case mein jo funds legitimate hain (deposits + winnings, minus any bonus abuse), wo KYC-verified bank account pe return kar diye jaate hain.
11. Limitation of Liability
LudoKhelo apni services "as is" aur "as available" basis pe provide karta hai. Hum indirectly, incidentally, ya consequentially damages ke liye liable nahi hain, including but not limited to: loss of winnings, loss of data, service interruption, ya unauthorized account access (jab user ki galti se hua ho).
12. Dispute Resolution
Koi bhi dispute pehle email (support@ludokhelo.in) pe raise hoga. Hum 7 din mein acknowledge karenge aur 30 din mein resolve karne ki koshish karenge. Agar dispute resolve na ho, toh yeh Indian courts ke exclusive jurisdiction mein rahega.
13. Changes to These Terms
Hum in Terms ko time-to-time update kar sakte hain. Significant changes pe hum email ya in-app notification bhejenge. Continued use matlab naye terms se agreement.
14. Contact
Koi bhi sawal ho toh sampark karein:
- Email: support@ludokhelo.in
- Support: In-app chat ya WhatsApp (login ke baad available)
- Response time: 24 ghante ke andar initial response
Acknowledgement: Register karte waqt aap confirm karte ho ki aapne yeh Terms padh liye hain, samajh liye hain, aur in se sehmat ho. Yeh Terms Indian law ke tahat enforceable hain.